Many Terms and Conditions
In these Terms “we”, “us" or “our” means Satio Pharma Ltd. and “you” or “your” means the person using www.formany.com (“Website”) to buy medical treatments ("Products") and receive consultation and prescription services (“Services”) from us.
Who is Many?
We are Satio Pharma Ltd., but we trade under the name 'Many'. We are a limited company registered in England and Wales with registration number 11408860. Our registered office is at 5 City Garden Row, London N1 8DW, United Kingdom. Our VAT registration number is 304 1288 38.
Many is a pharmacy that offers online consultations and medical treatments for various health-related conditions. All orders will be processed by our own registered pharmacy, which is based at the above address.
As a pharmacy, we, and our pharmacists, are registered and regulated by the General Pharmaceutical Council (GPhC), and the Medicine and Healthcare Regulation Agency (MHRA). All online consultations are conducted, reviewed, and approved by GPhC-accredited independent prescribers, who are qualified to prescribe prescription-only medications within their area of expertise.
Our pharmacy is registered with the GPhC registration number 9011050. The superintendent pharmacist is Irfan Mirza MPharm (GPhC registration number 2080439).
How to contact us
The fastest way to contact us is by using the live chat feature on our Website or by emailing us at [email protected] Alternatively, you can write to Satio Pharma Ltd., 5 City Garden Row, N1 8DW London, United Kingdom.
How does Many work?
When you visit our Website and choose to purchase Products (as part of this process you will make use of our Services), you will be asked to fill in a medical questionnaire before we can process your order. The questionnaire is the same as going to see a medical practitioner for a consultation. We need to understand your condition, any medications you are taking, if you have allergies or other medical conditions, and anything else that will help us determine if the treatment is safe and appropriate for you.
Our questionnaires are built by our pharmacists meeting best medical practices and regulations, and they are tailored to specific conditions.
Once you have submitted the questionnaire, selected your Products, and we have processed your payment we will confirm the receipt of the order and let you know how long it will take us to review the questionnaire. This does not create a binding contract between you and us.
Once your questionnaire has been reviewed and you have been accepted for a suitable treatment, our pharmacists will dispense the medication and dispatch it in a discreet packaging via Royal Mail. At this stage we will also confirm via email and/or SMS (“Confirmation”) that your order has been approved and dispatched for delivery, which marks the point at which you are entering into a legally binding contract between you and us.
In some cases we might not be able to provide the Products if we feel that the treatment is not safe or appropriate for you or in the rare case where the Products are unavailable. In these cases we will refund to you any amounts you have paid in advance for the Products that have not been supplied to you.
How much does it cost?
The cost of our Products are given to you before you provide payment details, so you know exactly how much you are paying. It may occasionally happen that Products listed on our Website may be mispriced. In those cases we are unable to provide the Products to you at the incorrect price, where the pricing mistake is obvious could have been recognised by you as such.
What are your obligations?
- You confirm that all information provided by you in the consultation questionnaire or elsewhere is correct and true, to the best of your knowledge. If you have trouble understanding the questionnaire, please get in contact with us. Do not answer the questionnaire until you are clear on the meaning of each question.
- For any medications you purchase from this Website you are also responsible to read the product’s Patient Information Leaflet (PIL) carefully and take the medication in accordance with those instructions.
- You agree to inform your GP about medication you have purchased from our Website, and any side-effects you might experience from taking the medication.
- You confirm that you are requesting medications for your own personal use only. Medications should never be shared with any other person.
- You agree not to use our Products or Services for any unlawful purpose. We will not be responsible for any misuse or abuse of Products or Services sold through our Website.
- You agree to keep your Many login details confidential and not to share them with anyone else.
- You agree to ensure that it is safe for deliveries to be placed through the letterbox of your delivery address, especially in regards to safeguarding children or pets.
- We reserve the right to suspend or terminate your access to Many at any time without notice if we have reasonable grounds to believe that you have breached any of these obligations.
- You agree not to use our Website or Services for emergencies. In emergencies, you must contact your local emergency department immediately.
- You agree to comply with these Terms.
Please note we cannot accept liability for any damages which result from:
(a) your failure to provide complete, truthful and correct information in your consultation or otherwise, and
(b) your failure to follow advice given by us or to read all product packaging and patient information supplied with your medication, or
(c) your failure to pass on important and relevant information to your GP or healthcare provider. Please see the "What is our liability to you?" section for more information.
Who can order from Many?
As long as you are a male, at least eighteen (18) years of age, and a resident in the UK with a valid credit or debit card in your name you can order from us, subject to the medical approval of our medical team. You cannot order on behalf of somebody else. If you choose to use our Website from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
How does payment work?
After having filled out the questionnaire you will be asked to provide valid credit or debit card details for payment of your order. You must be authorised to use these cards and to authorise us, and, ePay, our payment service provider, to process the payment in full.
If we, or our payment service provider is unable to process the payment, for example, because the card details have expired or are invalid, we will try to contact you to request alternative payment details. If you are unable to give us alternative payment details, we reserve the right to cancel the order.
How does the subscription work? (“Subscription Terms”)
Certain Products sold on our Website are only available on a subscription basis (“Subscription Products”), meaning that we will send you these Products on a recurring basis and charge your payment card accordingly, for example every month. Below we explain the terms pertaining to buying Subscription Products from us.
On placing an order for one or multiple Subscription Products you provide us with a continuous payment authority to charge your payment card for a specified amount at equal monthly intervals.
Your subscription will expire automatically 1 year after approval of your initial order.
We will let you know via email before the expiration date of the subscription that your subscription is coming to an end and provide you with information on how to extend your subscription.
We will contact you by email before your next scheduled order is due to arrive, informing you of an estimated delivery date.
You can cancel your subscription at any time by emailing us at [email protected]. Once we have received your notice to cancel the subscription your payment card will no longer be charged for further orders and we will not dispatch further orders to you.
If your payment fails and you do not update your payment card details, your subscription will automatically be cancelled by us and remain invalid until you provide updated payment details.
If your subscription is cancelled any products that have already been dispensed by our pharmacy will be delivered as scheduled and cannot be refunded.
How will I receive my order?
All orders are sent in discreet packages via Royal Mail. Orders should arrive within 1 working days from the time the order is placed. Once an order has been handed over to Royal Mail, it becomes their responsibility.
If you have questions about Royal Mail’s terms and conditions (including what to do when you need to rearrange your delivery or what happens when you are not home when the order is delivered) you can access them here: http://www.royalmail.com/terms-and-conditions.
Please note that we cannot guarantee the exact time and day of delivery. We recommend that you allow for up to three (2) working days for your order to arrive after you receive a Confirmation email from us.
Can I cancel my order?
You can cancel an order at any point until the medication is dispensed by our pharmacy and you receive a Confirmation from us. In these cases you will receive a full refund within five (5) working days, via the same payment method you have used to make the initial payment.
Unfortunately, due to the nature of prescription medications, once your items have been dispensed (i.e. after you have received a Confirmation), you will be unable to cancel the order.
Can I return my order?
The Consumer Rights Act 2015 gives you certain legal rights (also known as "statutory rights"), for example, that our Products are satisfactory quality, fit for purpose and match the description on our Website and that our Services are carried out with reasonable care and skill.
In accordance with your statutory rights, we are unable to accept returns for medicinal Products, unless the item is not of satisfactory quality or fit for purpose (e.g. it is damaged), or does not fit the description (e.g. wrong dosage or wrong medication). In those cases we will provide a full refund or a replacement for permitted returns, which are returned within 30 days of delivery. We will cover the standard delivery return costs. Refunds will be made as quickly as possible and in any event within 14 days of our agreement to provide a refund.
For medicines, any unwanted Products cannot be disposed at home and must be disposed of by returning it to a pharmacy. You can find a pharmacy near you by searching the NHS Website.
Please note that the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 do not apply to the sale of medicinal Products under a prescription. This means that you do not have the general right to cancel within 14 days of receipt of your Products as you would have with other, non-medicinal Products.
What are my rights if I have problems with the Services?
In accordance with your statutory rights we will perform the Services with reasonable care and skill. If we fail to perform with reasonable skill or care or in accordance with the information on this Website, we will provide the Services again.
We aim to get back to you following your submission of a medical questionnaire within 24 hours of submission, but where this is not possible we will respond to you promptly and always within a reasonable timeframe.
Is Many keeping my data safe?
What is our liability to you?
We accept liability for death or personal injury caused by our negligence and we do not seek to exclude liability for fraudulent misrepresentation. You have certain legal rights in relation to our Products and Services as outlined above. You have certain legal remedies if we breach any of these rights. Nothing in these Terms is intended to affect these legal rights or other rights to which you may also be entitled. For more information on your legal rights contact your local Citizens Advice Service.
We are not responsible for losses not caused by our breach (e.g. losses that result from the causes outlined under the "What are your obligations?" section above), business losses, losses to non-consumers, or a failure to provide the Products or Service due to any cause beyond our reasonable control which prevents us from fulfilling our obligations including but not limited to fire, storm, riot, civil disturbance, war, nuclear accident, terrorist activity and acts of God.
If we do breach these Terms we shall only be liable for losses which are a reasonably foreseeable consequence of such a breach. Losses are foreseeable where they could be contemplated by you and us at the time of entering these Terms.
Other important information
If you want to take court proceedings, the courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms. If any part of these Terms is found to be invalid by any court or regulator, the other provisions shall continue to apply. The laws of England and Wales will apply.
If you have a complaint please contact us in the first instance using the details set out in the "How to contact us" section above.
We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the Products, our Service to you, or any other matter, please contact us as soon as possible.
If you and we cannot resolve a dispute using our internal complaint handling procedure, we will let you know that we cannot settle the dispute with you and give you any information required by law about our alternative dispute resolution (ADR) provider, if applicable. You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://ec.europa.eu/consumers/odr/main/?event=main.home.show
We may transfer our rights and obligations under these Terms to another party or organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Terms.
Only you, and nobody else, has any rights under these Terms. These Terms are between you and us. No other person besides you shall have any rights to enforce any of these Terms.
Accuracy of information and availability of the Website
While we try to make sure that the Website is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Website will be fit or suitable for any purpose. Any reliance that you may place on the information on this Website is at your own risk. We may suspend or terminate operation of the Website at any time as we see fit.
Content is provided for your general information purposes only and to inform you about us and our Products and news, features, Services and other Websites that may be of interest. It does not constitute medical, technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
While we try to make sure that the Website is available for your use, we do not promise that the Website is available at all times nor do we promise the uninterrupted use by you of the Website.
Ownership, use and intellectual property rights
This website and all intellectual property rights in it are owned by, or licensed to, us.
Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world).
We reserve all of our rights in any intellectual property in connection with these terms. This means, for example, that we remain owners, or licensees, of them and free to use them as we see fit or in accordance with our licence.
Nothing in these terms grants you any legal rights in the website other than as necessary to enable you to access the Website. You agree not to adjust to try to circumvent or delete any notices contained on the Website (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Website.
These terms are dated 5th January 2019. No changes to these terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these terms from time to time. Our updated terms will be displayed on the Website and by continuing to use and access the Website following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these terms from time to time to verify such variations.